General Information

 

Custom Orders

If you have a promotion or event that needs a unique item Jonathon Tennant will be your dedicated account specialist. The Team at GetSunMedGear.com will help you through the complete order process from sourcing innovative new merchandise to making sure you get your items when you want them. So, if you need help with your next promotion, bulk pricing consideration, special packaging, split shipping help or if you'd just like more information, contact Jonathon!

For more information about custom products, promotional product ideas or questions about the ordering process and pricing, please contact Jonathon and his team at 302-593-5649

GetSunMedGear@PureLogo.com 

 

How To Order Online

Credit Card purchases may be made through this website using our secure checkout. We accept Visa, MasterCard, Discover and American Express. Please be sure to complete all necessary information. If you have questions regarding an order, please call Customer Service at 302-593-5649. Charges on your credit card  statement will appear as "PureLogo."

Please note that the estimated total given at the time of ordering does not reflect shipping charges or gift certificates used; these charges will be added or subtracted appropriately. If you have any questions please contact us at GetSunMedGear@PureLogo.com 

 

Order By Phone

Your orders can also be placed by phone, 8 am to 8 pm EST Monday through Friday. Please have your credit card ready when you call to provide your account number and expiration date. VISA, MasterCard, and American Express, Discover accepted. Charges on your credit card statement will appear as "PureLogo." 

 

Shipping

Merchandise pricing does not include shipping charges or applicable taxes. For invoiced orders, you will be billed for actual freight charges incurred. Please refer to the shipping chart below for shipping charges for orders prepaid by credit card or check. For expedited or international shipping charges, please contact Customer Service.

UPS Standard Rates

 Order Total Estimated Cost
$0 - $25.00 $9.00
$25.01 - $50.00 $13.00
$50.01 - $75.00 $17.00
$75.01 - $100.00 $20.00
$100.01 - $200.00

$25.00

* For each $50.00 or fraction thereof above $200.00, add an additional $6.00.
* Rates shown are UPS Standard Ground service to the continental U.S.
* International orders may incur duties and fees by Customs as a separate charge from the order you place with us

 

UPS Expedited Rates

 UPS Expedited Rates Additional Cost
3 Day Select $30
2 Day Select $45
Overnight Saver $100
Overnight Air $145
Overnight Early AM $160
Saturday Delivery $125

Ground orders can expect to be received within 5-7 business days. Please refer to individual item descriptions for production time on personalized or made-to-order merchandise. Please allow appropriate transit time for receipt of your order. Expedited shipping is also available. The chart below shows approximate transit times for merchandise shipped from Pennsylvania to your destination state (Continental U.S.) via FedEx Ground.

 

 

Please Note: International orders may incur duties and fees by Customs as a separate charge from the order you place with us.

Rates shown are UPS Standard Ground service to the continental U.S. Shipping table does not apply to International Prepaid Shipments

 

Returns

We will gladly replace any defective merchandise. Before returning a defective or damaged item, please call 302-593-5649 for return authorization. Claims must be made within 10 days of receipt. If the merchandise you receive is damaged during shipping, be sure to indicate this in writing on your delivery receipt. Unfortunately, we cannot refund return shipping & handling charges unless an error occurred on our part in shipping your order. Custom imprinted or personalized merchandise is not subject to return unless defective. 

 

FAQ's

Q. How can I reach a customer service representative?

A. You can reach Customer Service at 302-593-5649. Our Customer Service Representatives will gladly answer your questions Monday through Friday, 8 am to 8 pm EST.

Q. Can I order by phone?

A. Yes, to place an order by phone call the Order Desk at. 302-593-5649. The Order Desk is available from 8 am to 8 pm EST Monday through Friday. Please have your credit card ready when you call to provide your account number and expiration date. VISA, MasterCard and AMEX, Discover accepted. Charges on statement will appear as "PureLogo."

Q. What is the policy for defective merchandise?

A. We will gladly replace any defective merchandise. Claims must be made within 10 days of receipt.

Q. Do I need to notify anyone of my return before sending it back?

A. Yes, before returning a defective or damaged item, please call toll-free 302-593-5649 for return authorization. If the merchandise you receive is damaged during shipping, be sure to indicate this in writing on your delivery receipt.

Q. What is the policy for returning new or unused merchandise?

A. Returns of non-defective merchandise are not permitted because all merchandise is custom made to order.  . 

Q. Does the merchandise price include shipping charges?

A. Merchandise pricing does not include shipping charges or applicable taxes. Please refer to the shipping chart on the general information tab for shipping charges.

Q. How long does it take to ship an item?

A. All orders are custom made to order so you can expect your orders to to ship between 3 and 5 production days.

 

Contact Us

Email at GetSunMedGear@PureLogo.com, or call 302-593-5649.

Monday through Friday, 8:00AM to 8:00PM EST.

Our Mailing address is:

 PureLogo Merchandising Warehouse

1050 Hardees Drive, Suite A

Aberdeen, MD 21001

 

 

Apparel Sizing

 

 

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